Privacy Policy for Platform

At Platform, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number.
  • Reservation Details: Information provided when booking a gaming session or event.
  • Payment Information: Billing details and payment card information (processed securely by third-party payment providers).
  • Usage Data: Information about your interactions with our website (e.g., IP address, browser type, pages visited).
  • Marketing Preferences: Data you provide when subscribing to our newsletter or promotions.

2. How We Use Your Data

We use your personal data for the following purposes:

  • To process reservations and provide services.
  • To communicate with you about your bookings or inquiries.
  • To improve our website and customer experience.
  • To send promotional emails if you have opted in.
  • To comply with legal obligations.

3. Legal Basis for Processing

Under GDPR, we rely on the following legal bases to process your data:

  • Consent: When you provide explicit consent (e.g., subscribing to newsletters).
  • Contract: To fulfill a service or reservation you have requested.
  • Legal Obligation: To comply with applicable laws and regulations.
  • Legitimate Interests: For improving our services and ensuring website security.

4. Sharing Your Data

We do not sell your personal data. However, we may share your information with:

  • Service Providers: Payment processors, IT service providers, and email marketing platforms.
  • Legal Authorities: If required by law or to protect our legal rights.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data, subject to legal requirements.
  • Restriction: Limit processing of your data under certain conditions.
  • Data Portability: Receive your data in a structured, commonly used format.
  • Objection: Object to data processing for direct marketing purposes.
  • Withdrawal of Consent: Withdraw consent where processing is based on it.

To exercise these rights, please contact us at [Insert Email Address].

7. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. For more details, see our [Cookie Policy].

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

  • Email: hello@experienceplatform.co.uk

This Privacy Policy may be updated periodically. Please review it regularly to stay informed of changes.