Under 18’s are welcome up until 5pm, and must be accompanied by a parent or legal guardian and supervised at all times. From 5pm we operate an 18+ policy. During Half Term we allow under 18’s until 7pm. We operate Challenge 25, so please ensure you bring a physical copy of ID with you. We do not accept photos of ID.

Our venues are wheelchair accessible with disabled toilets.

Unfortunately only service dogs are permitted in our venues.

We do not operate a dress code.

Unfortunately our venues do not have cloakrooms.

We highly recommend booking in advance, but we do welcome walk-ins.

90 minutes is peak entertainment time (think football and film). Our Video Games Experience is only bookable online in a 90 minute format. You are of course free to book two back-to-back slots if you’re in for a big game!

We cater to all levels of gamers, from beginners to experienced players. We offer a wide selection of games suitable for everyone, so you can feel comfortable and enjoy your time, regardless of your gaming background. Our friendly staff are always on hand to assist you in finding games in our library that match your interests and skill level.

No, there is no need to pre-request games for your booking. We offer a wide selection of games spanning various genres, ensuring there’s something to cater to everyone’s preferences. If you had a certain game in mind that you wished to play, check our continuously updated games menu.

Yes, all guests are expected to pay, even if they do not intend to play video games. If you wish to include additional guests in your booking, please get in touch: bookings@experienceplatform.co.uk

Our booths range from 2-8 guests, your group may be split between multiple booths that are near each other, depending on availability.

Most of our games are for 2-4 players, so head to the bar and grab a drink between button bashing.

The cancellation policy is detailed under the terms & conditions in your confirmation email. If you are within your cancellation window, all payments are non-refundable. This includes any late drop-outs! (we can allocate funds to be used as a bar tab on the day instead).

Absolutely! We have seating and bar areas where you are more than welcome to move over to enjoy some food and drinks.

We offer lots of delicious finger food designed so that you can eat and play at the same time.

We have a range of vegetarian, vegan and gluten free options. To ensure that we can cater to your specific needs, please make us aware of any requirements during the booking process, as well as making yourself known to staff on the day.

Unfortunately due to the nature of our kitchen and suppliers, we cannot guarantee the avoidance of cross contamination.

Yes you can. We will just need you to sign an external food disclaimer form on arrival.

Unfortunately we do not allow external food and drink (with the exception of a cake).

Our venues can accommodate any occasion. From corporate events, team away days, networking events and meetings and conferences, to birthday parties and hen/stag dos. Get in touch with our events team to discuss your event requirements: events@experienceplatform.co.uk

Please note we do not allow children’s parties on weekends.

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